About Our System Downtime
We are very excited to announce that we are moving to a new fundholder portal that will improve user experience and overall functionality. The setup of the new system will require some transition and there will be downtime as we move from the current DonorCentral system to the new fundholder portal.
RSF Foundation fundholder portal will be offline from May 27 – Mid-June.
Please see below for help during this downtime.
System Downtime FAQ’s
Where is DonorCentral?
We are transitioning to a new system for fund management. We are no longer using and/or updating information from DonorCentral so we have removed access to the site from our website. When the new portal is live, we will link to it from our homepage.
How long will online fund access be unavailable?
The fundholder portal will be offline from May 27 – mid-June.
I need to make a grant, what are my options?
RSFF staff is unable to process grants while we move between the two databases. We will be back online mid-June and will continue processing grants on our usual weekly schedule. If it’s an emergency, please contact staff.
I have a recurring grant, what will happen to that?
Staff contacted all donors that had recurring grants during the downtime. If you didn’t hear from us and feel you have a grant during this time, contact staff and we will look in the system.
I need to access my quarterly fund statement and/or a report regarding my fund, how can I get it?
If you need access to any fund reports before June 15, please contact Jeff and he will assist. Please allow a few business days to generate the report.
Can I make a gift to my fund during the downtime?
Yes, please contact contact Jeff to coordinate the gift.
I want to make changes to which users have access to the portal, who do I contact?
Please contact Jeff and he will make sure the correct users are setup in the new system.
What will I be able to do in the new system?
We’re excited for you to see the new fundholder portal. You will be able to check your available balance, see gifts into your fund, grants out of your fund, access quarterly financials, recommend grants, access relevant documents and more.